These Terms of Service ("Terms") govern your access to and use of ImpactReply("we", "us", "our") and our website and application (the "Service"). By using the Service, you agree to these Terms.
Eligibility
You must be legally able to enter into a binding contract in your jurisdiction to use the Service.
Your account
- You are responsible for maintaining the confidentiality of your account.
- You are responsible for all activity under your account.
- You must provide accurate information and keep it up to date.
Google Business Profile connection
If you connect Google Business Profile, you authorize us to access and process the data necessary to provide the Service (such as reviews, locations, and reply metadata). You may revoke access at any time through your Google Account settings. :contentReference[oaicite:3]
You represent and warrant that you have the right to manage the Google Business Profile account(s) you connect (for example, you are an owner/manager or authorized agent).
Google API data use (Limited Use)
Our use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements. :contentReference[oaicite:4]
AI-generated drafts
The Service may offer AI-assisted reply drafts. AI drafts are suggestions only. You are responsible for reviewing and approving any content before sending it. You agree not to rely on the Service for legal, medical, or other professional advice.
Acceptable use
You agree not to misuse the Service. For example, you will not:
- Use the Service for unlawful, harmful, or abusive activities.
- Attempt to access other users’ data without authorization.
- Interfere with or disrupt the Service or its infrastructure.
- Reverse engineer or attempt to extract source code except where prohibited by law.
- Use the Service to send spam, deceptive, or misleading responses.
Subscriptions, trials, and billing
- Some features may require a paid subscription. We may offer trials.
- Payments are processed by our payment provider.
- Unless otherwise stated, subscriptions renew automatically until canceled.
- If you cancel, you retain access until the end of the then-current billing period.
Refunds
Refunds (if any) are handled according to applicable law and our payment provider’s processes. If you believe you were billed incorrectly, contact us at milan@impactreply.com.
Intellectual property
We own the Service and all related intellectual property rights, excluding content you provide. You retain ownership of your content. You grant us a limited license to host, store, and process your content solely to provide the Service.
Third-party services
The Service integrates with third-party services (for example Google and payment/AI providers). Your use of those third-party services may be governed by their own terms and policies. We are not responsible for third-party services.
Disclaimer
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose and non-infringement.
Limitation of liability
To the maximum extent permitted by law, ImpactReply will not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Service.
Termination
We may suspend or terminate access to the Service if you violate these Terms, if required by law, or to protect the Service and other users. You may stop using the Service at any time.
Changes
We may update these Terms from time to time. If we make material changes, we will update the "Last updated" date above.
Contact
Questions about these Terms? Contact milan@impactreply.com.